Withdrawals without friction

Verify Your Account at Nine Casino in Minutes

Every licensed casino must confirm who you are before money leaves, and Nine Casino clears the check in 46 hours from receiving your papers.

Start verification

Licensed and regulated by the MGA since 2005 (license MGA/B2C/744/2005)

Six facts at a glance

See How the Check Works Before You Sign Up

Nine Casino keeps the process short, plain and fully inside the Malta rulebook it plays under.

Verifying company

Nine Casino Ltd.

License held

Malta Gaming Authority, MGA/B2C/744/2005

Review time

46 hours

Asked at the latest

Before the first withdrawal

Verification e-mail

[email protected]

Minimum age

18+

Your papers are requested

Four Moves to a Cleared Account

Following this order is what separates a one-pass approval from a second upload.

Open the profile section

Open your profile section and find the verification tab, where the site lists exactly which papers it wants from you right now.

Sharp corners, no glare

Upload a photo ID first: all four corners inside the frame, no flashlight glare, and the printed details legible without zooming.

Card held in hand

Show the payment card used for your deposits with the middle digits covered, but your name and the last four numbers visible.

Checked once, cleared for good

Submit and leave the tab alone; the site answers within 46 hours, and a clearer copy is only needed if one detail was unreadable.

Papers that clear

Each Paper You Send and Its Job

Keep this table open while you photograph each paper for the verification team.

Photo ID

ConfirmsYour name, face and date of birth

Copy showsAll four corners, no glare, details readable

Proof of address

ConfirmsWhere you live in New Zealand

Copy showsYour name, full address, date within three months

Payment card image

ConfirmsThe card funding your account

Copy showsName and last four digits visible

Wondering Why Your Upload Was Refused?

Is My Old ID Still Acceptable? An ID that expired before the date of your upload fails the check, and a licence copy needs to be valid on the day we review it. Send your current in-date ID instead Chase your renewal, then upload the new one

Address Bill Past Its Window. A utility bill older than the address period we require gets rejected, because it no longer shows where you live today. Upload a bill issued for this period Use a statement sent to your current home

Upload the Whole Picture Unedited. Crops and edits break the check, as a file with cut edges or a blurred line cannot prove that the details are real and unaltered. Upload the full, uncropped image again Retake the shot in even light, no filters

Routine Questions Before Large Activity

Nine Casino Ltd. holds a Malta Gaming Authority license, MGA/B2C/744/2005, and that license obliges us to ask where funds come from. Treat it as routine bookkeeping, never as an accusation against you.

Sometimes one item settles the question; sometimes we ask for a pair.

Recent bank statements
Payslips from your employer
A tax notice of assessment
Evidence of a property sale
A letter confirming a pension

Four moments

Before the Check, After the Clearance

Removes the worry that a request means something is wrong with your account or your play.

Mismatched Profile Details

Details on your profile that differ from your documents hold up the review, so we ask for matching proof before anything settles.

New Method, Fresh Review

Adding Skrill, Neteller or another method that you have not used before prompts a fresh look at the card or wallet in your name.

Are You Really 18+?

Meeting the 18+ threshold is checked against your photo ID, and a birth date that looks off triggers a closer look before play continues.

Clear First, Then Paid

Your first withdrawal waits until the check clears, and the request covers photo ID, proof of address and a payment card image.

Withdrawal waiting

Answers before the check begins

Seven answers that settle the check for New Zealand players, in plain terms.

Can a photo taken on my phone pass the document check?+

Yes, a sharp photo from your phone camera is accepted, as long as all four corners sit inside the frame. Skip screenshots and scans of prints, since both blur the small security details. Upload the files under the profile section rather than sending them by message.

Why do I have to explain where my money came from?+

This step is routine for every licensed operator and sits behind the rules against money laundering. Amounts that look unusual for your history simply get a closer look, nothing more. Answering with one clear document keeps the process short.

Are my documents kept safe once I send them?+

Files travel over 256-bit TLS encryption and stay inside the operator's own systems, with GLI and iTech Labs auditing the setup. Only the team that handles the check opens them. Anything you send by e-mail leaves your inbox, so the profile section is the safer route.

When does the check actually become necessary?+

At the latest before your first withdrawal, and the casino may ask sooner, at registration or on the first deposit. Nothing is withheld once you are cleared. Getting ahead of it means the payout request never sits in a queue.

Which regulator stands behind Nine Casino?+

The Malta Gaming Authority, under licence MGA/B2C/744/2005, held by Nine Casino Ltd. of Triq il-Kbira, Sliema. That licence is why the check exists at all. Questions about it can go to [email protected].

Could the same papers be requested twice?+

Sometimes yes, and usually for a reason you can see: an expired ID, a new address, or a card that has since been replaced. Fresh copies of one item are normally enough. Anything already valid on file stays there.

How long should I expect to wait for a result?+

Around 46 hours is the usual turnaround once everything is in. Files that are dark, cropped or expired stretch that window. Sending complete, well-lit copies on the first attempt is the fastest path.