Take control

Before the next spin: responsible gambling at Nine Casino

Play only from age 18, and deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion sit in every Nine Casino account.

Set your limit

Licensed and regulated by the MGA since 2005 (license MGA/B2C/744/2005)

Quick view

Clear limits beat good intentions

Nine Casino keeps its numbers, its licence and a helpline in one place, so nothing has to be hunted for.

Minimum age18+

Regulator and licenceMalta Gaming Authority, MGA/B2C/744/2005

Gambling Helpline Aotearoa0800 654 655

Limit questions by email[email protected]

Settling in

Deposit, loss, session and exclusion controls

When an evening starts to stretch past what you planned, one of these is already in your account.

What you will spend at most

Deposit limits cap what leaves your bank into the casino over a set period. Switch one on before your first session, while the budget is still a plan and not a reaction.

The point where you stop

Loss limits stop play once your net losses reach a chosen point. Choose one on a calm day, so a rough session ends on your terms rather than on a hunch.

Know how long you have sat

Session reminders show how long you have been playing after a set time. Turn them on the first time you open the games room, so the clock is not left to guesswork.

Take a pause from play

Cooling-off periods give you a planned break from play. Pick one the moment you notice you are logging in out of habit rather than choice.

Pause instead of pushing on

Self-exclusion closes the door on your casino account for a longer stretch. Use it when a break keeps slipping, so you are not relying on willpower alone.

Limit support

From intention to limit in four small moves

This block walks you from the settings screen to a limit you can see working.

Your profile, not a guest

Log in with your email address and open the account settings area. Take a moment to check that you are on your own profile and not a guest view.

Choose the right control

Decide whether the money you spend, the money you lose or the hours at the screen need watching. Pick the one that matches the habit you have noticed.

Pick the period too

Enter the figure and choose whether it applies by day, week or month. Look at the figure once more and ask whether it still fits the money you actually have.

The saved figure

Save the change, then return to the settings area to see the limit listed. If anything looks wrong, our team is round the clock on live chat, email or phone.

When the evening stops feeling like play

By the time a session feels heavy, the money has usually gone already. Spotting these signals early gives you room to act while a limit or a pause still feels like your own decision, not a rescue.

Read these slowly and notice which ones feel familiar from the past month.

Spending longer than you planned, almost every time
Chasing a loss with a bigger deposit the same night
Keeping your play quiet from the people you live with
Borrowing money or dipping into savings meant for bills
Feeling restless or low on days you do not play
Losing track of time once the screen is open
Promising to stop next week, more than once

Free help nearby

Who can you call when play stops feeling light?

Useful the moment you want to talk to someone who is not judging you, today or on a bad night

Gambling Helpline Aotearoa

A free, confidential line for players and for relatives, with trained people answering at any hour. You can call, or text if speaking feels too hard, and nothing you say goes further. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling, peer and cultural support through eighteen clinics across the country, with freephone and text options and weekday hours. Relatives are welcome to make the first call. pgf.nz

Safer Gambling Aotearoa

Health New Zealand's information site for people who gamble and for their families: plain signs of harm, practical tips and a way to find support in your own area. safergambling.org.nz

A young person at home asks to play

Identity first, withdrawal later. Anyone opening an account confirms they are 18 or older, and photo ID is checked before a first withdrawal. That gate sits at the door rather than later, so no stake is ever placed by a minor.

Can I block gambling sites at home? Filtering software on the shared laptop or phone keeps casino pages out of reach when nobody is watching. Choose one that covers every browser and app on the device, then set its own password to something a child cannot guess.

Calm words before hard figures. When a relative is struggling, aim for a quiet conversation about how they feel, not a tally of losses. The Gambling Helpline Aotearoa answers on 0800 654 655 at any hour, free of charge.

Choose the length that fits how you feel

Rest now, return later. A cooling-off period is a short break you set inside your own account, lasting hours or days. It holds your play for that stretch, then lifts on its own, so a heavy week does not turn into a lost account.

Self-exclusion, set for up to two years. Self-exclusion closes your account access for a long stretch of up to two years, and it cannot be lifted early. You can start it yourself in the account, and support from outside is worth arranging at the same time.

Nothing to search for, the account has it. New Zealand has no national self-exclusion register, so the account is where the break is set. The gambling helpline can talk through the length that suits you and what to arrange with your bank.

Before you decide

Which switch does what, and for how long?

The worry behind most of these searches is that a limit here will not follow you elsewhere.

Can I set a deposit limit from my phone?+

Yes. The account section on the mobile site is the same one you see on a laptop, so the deposit limit sits in the same place on a phone. The screen is narrower; the controls behind it are not.

Can I change my limit after I have set it?+

Later, when the figure you picked stops fitting your week, the same account section takes the change. Nothing needs a phone call or an email; the setting lives where you made it. Choose the new amount before a session, not during one.

Will self-exclusion here cover the other casinos I use?+

No. This country has no national self-exclusion register, so an exclusion is set inside the casino account and reaches Nine Casino's platforms only. The other sites you use keep their own controls, and each one needs its own arrangement.

Can I end my self-exclusion before the period is over?+

No. An exclusion lasts the whole period you chose, and it will not be lifted early, however the day is going. Choose the length while you are calm; that one decision then does the work for you.

Why is 18 the line for opening an account?+

Eighteen is the legal age for gambling in this market, so no account is activated until age is confirmed. At sign-up, a photo ID settles it before any money moves, and the same rule holds for every player who joins.